PRIVACY POLICY

Valo Workforce (Pty) Ltd

Last updated: 15 February 2026

Website: www.valoworkforce.co.za

1. Introduction

Valo Workforce (Pty) Ltd (“we”, “us”, “our”, “Valo Workforce”) is committed to protecting your privacy and ensuring that your personal information is processed lawfully, fairly and transparently in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”), the Promotion of Access to Information Act 2 of 2000, and other applicable South African laws.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you:

• Visit our website (www.valoworkforce.co.za)

• Interact with us on social media (LinkedIn, Facebook, Instagram, etc.)

• Respond to our advertisements, campaigns or marketing emails

• Use our WhatsApp Business account

• Apply for employment, become a candidate, or engage as a client

2. Who we are

Valo Workforce (Pty) Ltd

Registration number: 2023/122850/07

Physical address: Unit 22, Millennium Business Park, Edison Way, Century City, Cape Town, 7441

Email: info@valoworkforce.co.za

Telephone: +27 82 456 2351

3. Information we collect

We may collect the following types of personal information:

From website visitors / job seekers / candidates

• Name, surname, ID number, date of birth

• Contact details (phone, email, WhatsApp number)

• CV, qualifications, employment history, references

• Skills, certifications (e.g. forklift, HACCP)

• Location data (when using geo-tagged forms)

• IP address, browser type, device information (cookies/analytics) From clients / business contacts

From clients / business contacts

• Company name, registration number, VAT number

• Contact person name, job title, phone, email

• Billing / payment information

• Site address / operational requirements From social media & advertising interactions

From social media & advertising interactions

• Profile name, profile picture, email (if provided)

• Interaction data (likes, comments, messages)

• Ad click/impression data

4. How we collect your information

We collect information:

• Directly from you (forms, emails, WhatsApp, job applications)

• Automatically (cookies, server logs, analytics tools – Google Analytics, Facebook Pixel)

• From third parties (job boards, LinkedIn, recruitment partners, credit bureaus – with your consent where required)

5. Purpose of processing

We process your personal information for the following lawful purposes:

• To provide staffing, recruitment and payroll services

• To verify identity and qualifications

• To comply with B-BBEE, BCEA, LRA, UIF, COIDA and BIBC requirements

• To communicate with you about services, placements, invoices

• To improve our website, ads and candidate matching (analytics)

• To market our services (with opt-out available)

• To defend or enforce legal rights

6. Lawful basis for processing

We rely on the following bases under POPIA:

• Consent – where you voluntarily provide information (e.g. job application, newsletter signup)

• Contract – to fulfil our obligations under staffing agreements

• Legal obligation – to comply with labour laws, BIBC, SARS, UIF

• Legitimate interest – analytics, fraud prevention, service improvement

7. Sharing your information

We may share your personal information with:

• Clients (for placement purposes)

• Payroll / compliance partners (e.g. PaySpace, Heinit)

• Government authorities (SARS, UIF, Department of Labour, BIBC)

• Service providers (IT, cloud storage, analytics – subject to strict agreements)

We do not sell your personal information.

8. International transfers

Some service providers (e.g. Google Analytics, LinkedIn Ads) are based outside South Africa. We ensure appropriate safeguards (standard contractual clauses or adequacy decisions) are in place.

9. Data retention

We retain personal information only for as long as necessary:

• Candidate data: 5 years after last interaction (or longer if required by law)

• Client data: 7 years after last transaction (tax & accounting requirement)

• Website analytics: 26 months (Google Analytics default)

10. Your rights under POPIA

You have the right to:

• Access your personal information

• Request correction or deletion

• Object to processing

• Withdraw consent (where processing is consent-based)

• Lodge a complaint with the Information Regulator (inforeg@justice.gov.za) To exercise any right, email info@valoworkforce.co.za

11. Security

We implement appropriate technical and organisational measures (encryption, access controls, regular audits) to protect your personal information. However, no system is 100% secure.

12. Cookies & Tracking

Our website uses cookies and similar technologies for analytics and advertising. You can manage preferences via the cookie banner. See our separate Cookie Policy.

13. Changes to this policy

We may update this policy. Changes will be posted here with the updated date. Continued use of our services constitutes acceptance.

14. Contact us

Information Officer: Heinrich Anyster

Email: info@valoworkforce.co.za

Telephone: +27 82 456 2351

Valo Workforce (Pty) Ltd

Reg No. 2023/122850/07

Unit 22, Millennium Business Park, Edison Way, Century City, Cape Town, 7441